ebay item not arrived how long to wait

Shipped first class to Canada with tracking number. All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Share best practices, tips, and insights. This was Oct 8th. Item was paid on 18th of May. Your item was processed through and left our LOS ANGELES, CA 90052 facility on December 18, 2009. Report an item that hasn't arrived. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. It has not arrived, despite having been dispatched on 4 June.I today contacted There may be occasions where a mail item may be delayed in reaching its destination. Let the seller know your item hasn't arrived. Now its been on its way to destination since May 28th but hasn't arrived yet. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. When does eBay think it should have arrived? Anyway, (again) you have 30 more days to open the case for a refund or the package. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. IMO, offering a replacement is often just a delaying tactic. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? I sent another email asking to provide tracking and estimated delivery. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. Your Frontline will be reshipped TODAY. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Hi there can anyone tell me how long I have to wait for a refund. ebay gives a delivery time range with your order details. The auction listing only ended yesterday 23rd so I’m not entirely sure how she managed that... You can file the case as soon as the last estimated delivery date has passed. Please use a desktop computer to submit your form. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. Contact your seller. I am meeting with my supplier now and going to reship my orders. Many tracking numbers do not show anything until the item arrives here and is scanned. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you did not pay using PayPal you can file a chargeback with your bank or credit card. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). Update...So seller apologized and said their supplier gave them misinformation on getting more Frontline. Looks like you're using new Reddit on an old browser. We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. The estimated delivery times given by eBay are often wildly optimistic so you should always allow a couple of extra working days for the item to reach you before contacting the seller. I guess ill go ahead with the claim. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. 2. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Today's the 7th, your last delivery date was the 3rd. So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. There is no record of regular email as far as eBay is concerned, the only proof eBay will accept is messages sent through the eBay message system. Get quick answers to important questions to get you selling faster and better! Click on Contact seller. So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. However, we're always ready to step in and help. They're holding up my $160 now. there is a deadline for ebay helping you though. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … Click “I did not receive item.” This opens a request. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). That was the longest. Heh. Orders Saturday morning and messages Sunday night to ask why it's not there . Sounds fair to me. If you don't have a tracking number with at least one scan by tomorrow night, go ahead and file the INR claim. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. This means that RM do not deem an item missing for at least 15/18 days - However you cannot make the buyer wait 15 days for a refund as this is for you to do ( claim for item missing in transit) as it is your responsibility for item to get to buyer even though when it has been dispatched it is in the hand of whoever you have used to send it {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It's much appreciated.". 10/1 I check status and there is no tracking info, just the usual blurb about the seller has provided tracking number, will be updated when reaches carrier. Due to the age of the thread, it has been closed to further replies. Press question mark to learn the rest of the keyboard shortcuts. I was reimbursed financially for my loss. Also, I will include a free gift with your time. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. ", "You are not bothering me. When does eBay show that it should have arrived? Every single communication that you have had from her has made promises that were broken. It's time to file the INR claim. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 Thank you. The handling time is business days only so weekends don’t count and the day you pay doesn’t count. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. wait a bit longer. This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. I know some sellers have extended their handling time to make up for mail delays by still sending it faster then they say they will. We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. If you have any other question please contact me eitehr by email or phone. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. -..- OP should look at the tracking if they can. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. If you're not able to resolve your issue with the seller, we're always available to step in and help. You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. Please check again later. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I don't see anything other than their handling time is 3 days. The eBay Money Back Guarantee is not a product warranty. I don't know how to find est delivery date. This was on September 25. For some reason the last few purchases I've made the sellers have ghosted. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. If you’re anything like my buyers.....right after purchase. You risk not getting an answer to your problem. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? Monday is a postal holiday. Sometimes it's taken me up to 6 weeks to receive an item. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … Follow these steps to get your refund. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. Most buyers will give you some leeway before demanding a refund. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. Information, if available, is updated periodically throughout the day. Yes open item not recieved case. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. And I will update tracking info. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. Thanks. If the item is estimated to arrive Jan 1 to 19, wait until the 19th for the package to arrive. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. I suggest waiting a week to allow for postal service delays.Find your item here:https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer...4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. The unofficial eBay subreddit. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. i bought a massage machine mor then a month not received. I have yet to get a response back. As a buyer on eBay, if you haven't received your item this video is intended to help. Your one-stop-shop for news, updates and information from eBay about selling on eBay. You didn't say when it was estimated to arrive, so it's not clear from your post whether you'll be able to open a case yet or not. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Haven't heard from her yet. I can't remember what it is. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? Should have been more specific there. I sent my offer, seller accepted, I paid immediately. So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. I want to order from someone else, I'm tired of waiting. Do NOT close the claim if the seller lies and says they can't refund you with the case open. My number is *****. The seller shipped pretty well right away. Let us know. It is assumed that my items were part of the theft. How Long to Wait Before Submitting 'Did Not Receive Item' on Ebay Purchase? I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. Do NOT accept a replacement. I am wondering what is the deadline for filing an item not received claim. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. Meet other eBay community members who share your passions. I got a message from a buyer asking why she hasn’t received her item yet despite paying on the 18th. Today the 7th still no tracking info, nothing from the seller. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. They are advertising postage as first class signed for, so surely they would be under obligation to mark as dispatched and give tracking in that instance. Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. They will either respond or refund and you shouldnt still be left on hold. If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. Click on Resolution Center at the bottom of this page. Give support, share information, and connect with fellow members. Officially it is 15 days before RM deem a parcel to be lost. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. So they could have responded on Monday then but didn't. For additional information, please visit Informed Delivery FAQs. Please feel free to contact me anytime, even by cell phone if needed (****). I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. If you do not ask ebay to step in and help then the case closes after 21 days and you lose. You don't know if the seller is telling the truth or lying to string you along. _________________________________________________________________. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. Help for sellers and buyers! You can file a refund request when it is past that date. FILE the Item Not Recieved in the Resolution Center. So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. Learn more about asking eBay … Thank you for your continued patience.". After this, eBay will step in. Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. Ask your buyer to give it til after the weekend....with luck it should arrive. We recommend that you complete our online help request form before you start a missing mail search. I paid $10 more to order from them because they're in the same state but now 11 days are wasted for nothing. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. Always start your own post. then Go to the purchase page and find the order. The item is currently in transit to the destination. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. Were part of the time, I paid immediately my offer, seller accepted, I would 4. 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